Return & Refund Policy
Return & Refund Policy
Thank you for choosing Hi-Nutrition. We strive to deliver products of the highest quality and provide exceptional customer service. If you have any concerns about your purchase, please read our Return & Refund policy below.
Returns:
We only offer replacements for items that are damaged or defective upon arrival. To be eligible for a replacement, the item must be unused and in its original packaging. Please contact our customer service team at 0309 777 96 62 with your order number and details of the issue. We will guide you through the process and provide a return shipping label, if necessary.
Refunds:
As we only offer replacements, we do not provide refunds for products. If your item is eligible for a replacement, we will arrange for the defective or damaged item to be replaced with a new one.
Exchanges:
We are unable to process exchanges for different sizes, colors, or products. Our policy is limited to replacing damaged or defective items only.
Non-Returnable Items:
Please note that certain items cannot be returned:
- Gift cards
- Personalized or customized items
- Perishable goods
Contact Us:
If you have any questions or concerns regarding our Return & Refund policy, please reach out to our customer service team at 0309 777 96 62. We are here to assist you and ensure your satisfaction with our products.
Thank you for your understanding and cooperation.